Contact Us & Help Center
Get in touch regarding premium passes, technical typing support, or billing queries.
Support & Inquiries Email
support@prepssc.in
Write to us for activation issues, corporate billing inquiries, or bulk institution account requests.
Support Working Hours
Monday - Saturday (10:00 AM - 6:00 PM IST)
Our support personnel monitor emails during working hours. Typical response time is within 12-24 hours.
PrepSSC processes all transaction values securely via Razorpay Payment Gateway. If your account does not upgrade to premium immediately after payment capture, do not attempt to pay again. Send us your transaction screenshot/details at support@prepssc.in, and we will update it within a few hours.
Frequently Asked Questions (FAQ)
Q: How do I access my purchased Typing Add-on?
Once you purchase the Typing module add-on along with any package (or separately), the typing simulator, keyboard inputs, and speed logs will instantly unlock under the Typing tab on your dashboard.
Q: My payment went through but I still see the Free tier lock?
Sometimes network delays between Razorpay and the database cause small verification sync lags. Log out of your account, log back in, and check if it's updated. If not, write to support@prepssc.in for instant activation.
Q: Can I access PrepSSC premium on my mobile device?
Yes! Your login credentials work seamlessly across both Web browser client logins and our hybrid mobile app. Simply download the APK and use your standard credentials.
Q: Can I change my active package tier?
Yes. If you are currently on the SSC Aspirant Pass and wish to upgrade to the Gazetted Officer Pass, you can purchase the 12-month tier, and the duration will be added to your current expiration date.